Any work undertaken by Eco-Transcriptions is subject to the following Terms and Conditions. Eco-Transcriptions receives all requests for transcription services on the understanding that clients have read, understood and accepted the Terms and Conditions as follows:

  • Pricing

Clients will be charged according to the current rates displayed on the ‘Calculator’ at www.ecotranscriptions.com at the time work is commissioned. (Please note, all rates stated are exclusive of VAT.) Eco-Transcriptions reserves the right to add additional charges for extra time required to transcribe poor sound recordings. Any extra charges will be agreed with clients prior to work commencing.

  • Expenses

Clients will cover all costs involved in transporting material to Eco-Transcription’s office in London, such as postal or courier services.

  • Payment Terms

Payments are to be made in full within ten days of receipt of invoice. Alternatively, payments can be made via Paypal at client’s request.

  • Refunds

Payments for work completed in full by Eco-Transcriptions cannot be refunded.

  • Amendments

Any errors made by Eco-Transcriptions will be amended free of charge, provided Clients alert Eco-Transcriptions within 48 hours of receipt of the transcribed material. Final proofreading and editing will remain the responsibility of the Client.

  • Document Delivery

Completed transcripts will be delivered to clients by their preferred method: secure email transmission, Royal Mail post or uploaded to our FTP for clients to download.
Eco-Transcriptions will take every precaution to ensure that emails and attachments are free from viruses. However, Eco-Transcriptions cannot accept responsibility for damages caused by viruses and therefore Clients will be responsible for scanning all emails and attachments sent from Eco-Transcriptions.

  • Confidentiality

Eco-Transcriptions believes that client confidentiality is of the utmost importance and will keep all information supplied by the client strictly confidential and will not disclose to any third parties.